Frequently Asked Questions
Yes, security is a priority for our customer portal. Using advanced encryption measures, we safeguard your sensitive information and ensure secure transactions.
Keeping your portal login credentials confidential and not sharing them with anyone else can add another layer of security.
No, not at this time. We're adding features to the portal on a quarterly basis, so we'll notify you when this feature rolls out!
We don't currently display account balances on the customer portal. If you have a specific question related to your account balance or credit standing, please contact your sales representative or account specialist for more information.
To give another user from your company access to the portal, please email your sales representative or contact us at portal@bapolymers.com we'll process their registration.
We are working to include live tracking for shipments on the portal. In the meantime, please email your sales representative or account specialist and they can provide you with tracking information. Note that many of our orders are shipped and delivered within 24 hours, so live tracking information from a carrier is not always provided within that timeframe.
Checking your current product pricing using the portal is an optional feature that can be added by request. Please contact your sales rep if you'd like to opt in!
Your order information is directly connected to our ERP system, which means all updates are made in real time. You see the exact same information that our account specialists use.
You can't currently use the portal to modify the delivery date for your orders. This functionality may become available as we continue to add features.
Our product portfolio is constantly being updated, but it may not contain every product we're authorized to sell.
If a product you're looking for doesn't appear in our portfolio, please contact your sales rep or account specialist.
Have particular specs or requirements for your resin? We're proud to support dozens of businesses with custom compounding solutions!
When you submit a request for a regulatory document, our team coordinates with suppliers to source the right version and format, which usually takes 10-14 days.
As soon as we receive and verify the document, we'll add it to the product portfolio and notify you by email!
Please don't hesitate to reach out to your sales rep or account specialist for updates if the process takes longer than expected.
